Frequently Asked
Questions

All you need to know!

TimesBook Tickets

Frequently Asked Questions

We are open…

on Fridays, Saturdays & Sundays ONLY during TERM TIME,

EVERYDAY during SCHOOL HOLIDAYS,

and all bank holidays.

Opening time are:

9:30am – 4pm (last entry is 3:15pm)

Click here for our calendar

We recognise our responsibility with regard to the health, safety and wellbeing of all of our staff and visitors in light of the coronavirus pandemic and are committed to following the advice and guidance provided by the government. For that reason, we’ve implemented a number of changes to the farm experience.

We have added new signs prior to entry to remind visitors not to enter the farm if they, or someone they have been in contact with in the last 14 days has had any symptoms of Covid-19. We’re providing lots of additional hand disinfecting facilities at regular intervals around the farm. We have increased the frequency of our cleaning regime throughout the day.  Some of our animal houses will remain closed to visitors. We’ve created some “one-way only” systems to keep areas flowing and prevent overcrowding.

Although the government has updated its guidance on social distancing we’re still recommending that you stay 2m apart wherever you can.

We ask that:

  • You are patient with staff who are helping to keep visitor numbers to a safe level
  • You clean your hands regularly using our hand disinfecting and handwashing stations
  • You avoid touching surfaces in indoor and outdoor spaces
  • You pay attention to one way pathways to help with social distancing
  • You are patient if you have to wait for other visitors to move on from a space that you would like to access
  • You supervise children in your care at all times

We will:

  • Provide safe queuing systems and signage to help with social distancing
  • Ensure there is as much fresh air in our indoor spaces as possible
  • Clean surfaces regularly.

Please help our staff and visitors by keeping yourself and your little ones at a safe distance from others.

Each of our toilet facilities buildings has hand-washing facilities, we have hand washing stations at the kiosk, outside the petting barn and at the far play area. You’ll also find hand disinfecting stations around the farm at regular intervals.

From 19th July, you do not need to book tickets in advance, we are accepting walk-ins as we have done in the past. If you do wish to book tickets in advance Click here to book tickets.  Please choose your day carefully, due to high demand, we won’t be able to amend your ticket booking once purchased. We look forward to seeing you at the farm soon. We can’t accept bookings via email due to the overwhelming demand.

Yes, our Nature Walk will be open, but we must insist that those visiting are mindful of others in this space, and to try to maintain social distancing and additional safety measures when visiting.

Yes, we’re now able to offer animal petting outside our Petting Barn. This activity is operating with a queuing system.

The farm is very much an outdoor activity, we do have a small amount of indoor space but please ensure you dress appropriately for the weather conditions on the day.

You will need cash for admission, if you want to use our rides, amusements, purchase animal feeding bags or make a purchase at the kiosk.  Our rides are coin operated and will require £1 coins for use.  Animal feeding bags are £1 and to take part on the Caterpillar Ride it’s £2 per person. We will be cleaning coin operated rides and frequently touched areas regularly throughout the day. Please bring the correct change if you can.

Yes, our toilet facilities will be open. All of our washrooms will be cleaned thoroughly and regularly throughout the day for your safety.

We try to keep our admission prices as low as possible for all of our visitors, therefore we do not offer any further discounts.

As most of the farm is outdoors this all really depends on the weather as you will be exposed to the elements much of the time, so if its wet and cold wrap up warm, bring wellies, a waterproof coat and maybe an umbrella, if its hot wear loose fitting clothing, and sun hats to protect yourself from the sun… and don’t forget your sunscreen!

Generally the farm does not tend to be overly muddy (but we are a farm!) if it’s been raining then we would advise wearing wellies.

The ground at the farm is level but is made of tarmac planings which is quite rubbly. Some people using wheel chairs and mobility scooters find it fine while others have found it difficult to push over.

There are very few steps on the farm, we have tried wherever possible to use ramps.

It is important to bear in mind that the Nature Walk has some quite large slopes which some wheel chair users may find difficult to navigate.

We have a toilet with disabled access at the farm.

You will still be able to purchase animal feeding bags to feed the animals on the Nature Walk and animal petting is taking place at the Petting Barn. For the time being our pig pen and aviary will remain closed to visitors. Please help us to keep our visitors safe by following safety advice and keeping as far apart as possible from people who aren’t in your group. This may sometimes mean that there will be a short wait to get into some spaces – thanks in advance for bearing with us.

We are not currently doing the tortoise bath with visitors.

Yes.  You’ll still be able to park free of charge at the farm, as normal.  Please bear in mind that our car parking spaces are limited and you may need to find parking elsewhere if the car park is full.  Arrive in good time to ensure you are able to park inside our carpark.

Based on the current national and local guidance and advice, you won’t be required to wear a face mask in our outdoor areas, we would strongly advise that you should wear a mask in indoor areas or crowded spaces.  Similarly, our team will be required to wear a mask in crowded areas or if their role requires it due to hygiene practices in place. For example, our first aid teams, or the normal biosecurity measures adhered to by our farmers. However, we would encourage anyone who feels that they would like to wear a face mask to do so in either our indoor or outdoor areas.

We are pleased to welcome groups back onto the farm. From 19th July there are currently no legal limits on how many people can meet.

Yes, our kiosk is still open for takeaway food as usual. We are only accepting cash payments at the kiosk. As always you are more than welcome to bring along your own food and drinks for picnics as we have lots of picnic benches available for you to use.

Yes, as usual you’re very welcome to bring a picnic with you when visiting the farm. Please use our picnic areas and where possible, please take your waste home with you for responsible disposal.

We’re sorry that you have had problems booking.  From 19th July we are able to offer walk-ins/pay on the door. We’ll be releasing more tickets on a 30 day rolling basis online so we hope you are able to make a booking soon. We know the rush for tickets was quite frustrating but rest assured we are working hard to enable as many of you to visit as possible, all whilst ensuring that your visit to the farm can be as safe as possible. We’ve missed seeing you all over the last few months so we’ll look forward to seeing you soon.

Please first check your junk/spam mailbox, if it’s still not there then email us at info@lancasterpark.co.uk.

All tickets purchased are non-refundable, non-transferable and non-exchangeable therefore we cannot move booking dates or add extra guests to your booking. If you would like to add more people to your booking, we ask that you make a separate booking for those people or pay upon arrival.

At the moment we have bookings on sale 30 days in advance.  Currently you can book online or turn up and pay on the day.

We’re only releasing booking slots for up to 30 days in advance, alternatively from 19th July we will be accepting walk-ins/ pay on the door.

Unfortunately we do not allow visiting dogs on the farm.

We do not currently have a gift shop at the farm, however we do have a small selection of children’s toys available to purchase from the Kiosk.

Yes, we’re currently working to ensure that the events will provide a fantastic experience. We’ll update you as soon as we know more!

You can find lots of information on our website. For anything else, please email info@lancasterpark.co.uk and we will get back to you as soon as possible. Thank you for bearing with us.

Things To Do

Our Animals

We have over 50 species of farm and domesticated animals on the farm – many of which we have helped to rescue.

We aim to provide the best possible environment and lifestyle for each of our animals to help them lead a happy and healthy life.

Several are real characters and some can be quite naughty on occasion!

Get in touch now

We welcome enquiries from members of the public, schools, playgroups, organisations and others.