Frequently Asked Questions
What are your opening times?
Opening times are –
TERM TIME: Friday, Saturday & Sunday only.
SCHOOL HOLIDAYS: Everyday & All bank holidays*.
Opening times are 9:30am – 4pm.
*We close from Christmas Day – Mid February AND on Fridays in November & December (except 22nd Dec 2023)
How will you ensure that we can visit the farm safely?
We recognise our responsibility with regard to the health, safety and wellbeing of all of our staff and visitors in light of the coronavirus pandemic and are committed to following the advice and guidance provided by the government. For that reason, we’ve implemented a number of changes to the farm experience.
We have added new signs prior to entry to remind visitors not to enter the farm if they, or someone they have been in contact with in the last 14 days has had any symptoms of Covid-19. We’re providing lots of additional hand disinfecting facilities at regular intervals around the farm. We have increased the frequency of our cleaning regime throughout the day.
Is 2m social distancing still in place?
Although the government has updated its guidance on social distancing we’re still recommending that you stay 2m apart wherever you can.
We ask that:
- You are patient with staff who are helping to keep visitor numbers to a safe level
- You clean your hands regularly using our hand disinfecting and handwashing stations
- You avoid touching surfaces in indoor and outdoor spaces
- You are patient if you have to wait for other visitors to move on from a space that you would like to access
- You supervise children in your care at all times
- Ensure there is as much fresh air in our indoor spaces as possible
- Clean surfaces regularly.
Please help our staff and visitors by keeping yourself and your little ones at a safe distance from others.
Where will I find hand washing facilities?
Each of our toilet facilities buildings has hand-washing facilities, we have hand washing stations at the kiosk, outside the petting barn and at the far play area. You’ll also find hand disinfecting stations around the farm at regular intervals.
How do I book tickets for the farm?
You can either pay cash at the door on the day or make a booking in advance online using your card. We are accepting walk-ins as we have done in the past. If you do wish to book tickets in advance Click here to book tickets. Please choose your day carefully, due to high demand, we won’t be able to amend your ticket booking once purchased. We look forward to seeing you at the farm soon. We can’t accept bookings via email due to the overwhelming demand.
Will the Nature Walk be open?
Yes, our Nature Walk will be open, but we must insist that those visiting are mindful of others in this space, and to try to maintain social distancing and additional safety measures when visiting.
Will the animal petting sessions still be on?
Yes, we’re now able to offer animal petting in our Petting Barn.
Is the farm indoors or outdoors?
The farm is very much an outdoor activity, we do have a small amount of indoor space but please ensure you dress appropriately for the weather conditions on the day.
Will I need any cash at the farm?
You will need cash for admission, if you want to use our rides, amusements, purchase animal feeding bags or make a purchase at the kiosk. Our rides are coin operated and will require £1 coins for use. Animal feeding bags are £1.50 and to take part on the Caterpillar Ride it’s £2 per person. We will be cleaning coin operated rides and frequently touched areas regularly throughout the day. Please bring the correct change if you can.
Will toilet facilities be open?
Yes, our toilet facilities will be open. All of our washrooms will be cleaned thoroughly and regularly throughout the day for your safety.
Do you offer any discounts for carers/senior citizens/disabled people?
We try to keep our admission prices as low as possible for all of our visitors, therefore we do not offer any further discounts.
What should I wear?
As most of the farm is outdoors this all really depends on the weather as you will be exposed to the elements much of the time, so if its wet and cold wrap up warm, bring wellies, a waterproof coat and maybe an umbrella, if its hot wear loose fitting clothing, and sun hats to protect yourself from the sun… and don’t forget your sunscreen!
Is the farm muddy?
Generally the farm does not tend to be overly muddy (but we are a farm!) if it’s been raining then we would advise wearing wellies.
Do you have disabled access?
The ground at the farm is level but is made of tarmac planings which is quite rubbly. Some people using wheel chairs and mobility scooters find it fine while others have found it difficult to push over.
There are very few steps on the farm, we have tried wherever possible to use ramps.
It is important to bear in mind that the Nature Walk has some quite large slopes which some wheel chair users may find difficult to navigate.
We have a toilet with disabled access at the farm.
Will I be able to see all of the animals as normal?
You will still be able to purchase animal feeding bags to feed the animals on the Nature Walk and animal petting is taking place at the Petting Barn. Please help us to keep our visitors safe by following safety advice and keeping as far apart as possible from people who aren’t in your group. This may sometimes mean that there will be a short wait to get into some spaces – thanks in advance for bearing with us.
Is the tortoise bath still taking place?
Yes, the tortoise bath is back on on certain days, see our “Things To Do” section to find out when.
Do you have a carpark?
Yes. You’ll still be able to park free of charge at the farm, as normal. Please bear in mind that our car parking spaces are limited and you may need to find parking elsewhere if the car park is full. Arrive in good time to ensure you are able to park inside our carpark.
Will I have to wear a mask to visit the farm?
Based on the current national and local guidance and advice, you won’t be required to wear a face mask on the farm. However, we would encourage anyone who feels that they would like to wear a face mask to do so in either our indoor or outdoor areas.
Can I bring a group to the farm?
We are pleased to welcome groups back onto the farm.
Will the kiosk still be open?
Yes, our kiosk is still open for takeaway food as usual. We are only accepting cash payments at the kiosk. As always you are more than welcome to bring along your own food and drinks for picnics as we have lots of picnic benches available for you to use.
Can we bring a picnic?
Yes, as usual you’re very welcome to bring a picnic with you when visiting the farm. Please use our picnic areas and where possible, please take your waste home with you for responsible disposal.
I couldn’t make a booking
We’re sorry that you have had problems booking. You can pay by cash on the door (events may differ). We’ll be releasing more tickets on a 30 day rolling basis online so we hope you are able to make a booking soon. We know the rush for tickets was quite frustrating but rest assured we are working hard to enable as many of you to visit as possible, all whilst ensuring that your visit to the farm can be as safe as possible. We’ve missed seeing you all over the last few months so we’ll look forward to seeing you soon.
I made a booking but haven’t received a booking confirmation email
Please first check your junk/spam mailbox, if it’s still not there then email us at firstname.lastname@example.org.
I’ve booked too many tickets / for the wrong day / want to add another person / need to make changes to my booking
All tickets purchased are non-refundable, non-transferable and non-exchangeable therefore we cannot move booking dates or add extra guests to your booking. If you would like to add more people to your booking, we ask that you make a separate booking for those people or pay upon arrival.
How often will you be releasing tickets? Can I book for a future date?
At the moment we have bookings on sale 30 days in advance. Currently you can book online or turn up and pay cash on the day.
Why can’t I book for later in the year?
We’re only releasing booking slots for up to 30 days in advance, alternatively you can pay cash on the door.
Do you allow visiting dogs on the farm?
Unfortunately we do not allow visiting dogs on the farm.
Do you have a gift shop at the farm?
We do not currently have a gift shop at the farm, however we do have a small selection of children’s toys available to purchase from the Kiosk.
Are the Halloween and Christmas events still going ahead this year?
Yes, we’re currently working to ensure that the events will provide a fantastic experience. We’ll update you as soon as we know more!
I have a question but can’t get through to anyone on the phone.
You can find lots of information on our website. For anything else, please email email@example.com and we will get back to you as soon as possible. Thank you for bearing with us.