Frequently Asked
Questions

All you need to know!

TimesPrices

Frequently Asked Questions

We are open during term time  on Fridays, Saturdays & Sundays ONLY, during school holidays we are open everyday and we are open all bank holidays.

Opening time are: 9:30AM – 4:00PM

We ask that ALL visitors book online in advance. We have been busy preparing the farm to ensure that we can uphold social distancing, creating one way systems and further increasing hygiene facilities – making it a safe and enjoyable space for everyone.

We are open during term time  on Fridays, Saturdays & Sundays ONLY, during school holidays we are open everyday and we are open all bank holidays.

Opening time are: 9:30AM – 4:00PM

Click here for our calendar

We recognise our responsibility with regard to the health, safety and wellbeing of all of our staff and visitors in light of the coronavirus pandemic and are committed to following the advice and guidance provided by the government. For that reason, we’ve implemented a number of changes to the farm experience.

We’ll be strictly limiting the number of visitors who are able visit the farm during each session to ensure everyone has a safe and enjoyable experience. All visitors must book online in advance of their visit, we will not be selling tickets “on the door”. We have added new signs prior to entry to remind visitors not to enter the farm if they, or someone they have been in contact with in the last 14 days has had any symptoms of Covid-19. We’re providing lots of additional hand disinfecting facilities at regular intervals around the farm. We have increased the frequency of our cleaning regime throughout the day. We have limited the number of visitors inside the toilet facilities at one time and enhanced our regular cleaning regime. Some of our animal houses will remain closed to visitors. We’ve created “one-way only” systems to keep areas flowing and prevent overcrowding. We’ve put up lots of signs to remind people of social distancing and safety measures in place as friendly reminders to everyone on how to enjoy their day – these include floor markings in some areas to emphasise two-metre distancing.

Although the government has updated its guidance on social distancing we’re still recommending that you stay 2m apart wherever you can.

We ask that:

  • You are patient with staff who are helping to keep visitor numbers to a safe level
  • You clean your hands regularly using our hand disinfecting and handwashing stations
  • You avoid touching surfaces in indoor and outdoor spaces
  • You pay attention to one way pathways to help with social distancing
  • You are patient if you have to wait for other visitors to move on from a space that you would like to access
  • You supervise children in your care at all times

We will:

  • Provide safe queuing systems and signage to help with social distancing
  • Ensure there is as much fresh air in our indoor spaces as possible
  • Clean surfaces regularly.

Please help our staff and visitors by keeping yourself and your little ones at a safe distance from others.

Each of our toilet facilities buildings has hand-washing facilities, we have hand washing stations at the kiosk, outside the petting barn and at the far play area. You’ll also find hand disinfecting stations around the farm at regular intervals.

Click here to book tickets. For now we’re only accepting online bookings, made prior to your visit. This is so we can safely limit the number of visitors at the farm each day. Please choose your day carefully, due to high demand, we won’t be able to amend your ticket booking once purchased. We look forward to seeing you at the farm soon. We can’t accept bookings via email due to the overwhelming demand. This system is in place to enable us to manage our visitor numbers confidently and safely.

Yes, our Nature Walk will be open, but we must insist that those visiting are mindful of others in this space, and to observe social distancing and safety measures when visiting.

Yes, to allow for social distancing measures we are limiting the number of people in the Petting Barn at any time and operating a queuing system outside.  We are doing animal petting slightly different so that we can keep our staff and our visitors safe.  Unfortunately due to social distancing requirements we are unable to invite visitors to join in with our Tortoise Bath at the moment.

The farm is very much an outdoor activity, we do have a small amount of indoor space but please ensure you dress appropriately for the weather conditions on the day.

You will need cash if you want to use our rides, amusements, purchase animal feeding bags or make a purchase at the kiosk.  Our rides are coin operated and will require £1 coins for use.  Animal feeding bags are £1 and to take part on the Caterpillar Ride it’s £2 per person. We will be cleaning coin operated rides and frequently touched areas regularly throughout the day. Please bring the correct change if you can.

Yes, our toilet facilities will be open, with limited capacity to enable social distancing. We will ask that only one family bubble enter each toilet building at a time so there may be a short wait to use the facilities. All of our washrooms will be cleaned thoroughly and regularly throughout the day for your safety.

We try to keep our admission prices as low as possible for all of our visitors, therefore we do not offer any further discounts.

As most of the farm is outdoors this all really depends on the weather as you will be exposed to the elements much of the time, so if its wet and cold wrap up warm, bring wellies, a waterproof coat and maybe an umbrella, if its hot wear loose fitting clothing, and sun hats to protect yourself from the sun… and don’t forget your sunscreen!

Generally the farm does not tend to be overly muddy (but we are a farm!) if it’s been raining then we would advise wearing wellies.

The ground at the farm is level but is made of tarmac planings which is quite rubbly. Some people using wheel chairs and mobility scooters find it fine while others have found it difficult to push over.

There are very few steps on the farm, we have tried wherever possible to use ramps.

It is important to bear in mind that the Nature Walk has some quite large slopes, going down might not be an issue but just remember you have to get back up.

We have a toilet with disabled access at the farm.

We will still be offering animal petting in the Petting Barn with a limited capacity and operating a queuing system, and you will still be able to purchase animal feeding bags to feed the animals in the Nature Walk. Our pig pen and aviary will remain closed to visitors for the time being as we follow social distancing advice. Please help us to keep our visitors safe by following safety advice in indoor spaces and keeping as far apart as possible from people who aren’t in your group. This may sometimes mean that there will be a short wait to get into some of the indoor spaces – thanks in advance for bearing with us.

Due to social distancing requirements we cannot currently allow our visitors to join in with the tortoise bath.

Yes.  You’ll still be able to park free of charge at the farm, as normal.  Please bear in mind that our car parking spaces are limited and you may need to find parking elsewhere if the car park is full.  Arrive in good time to ensure you are able to park inside our carpark.

Based on the current national and local guidance and advice, you won’t be required to wear a face mask in our outdoor areas, you will need to wear a mask in all of our indoor areas.  Similarly, our team will be required to wear a mask in our indoor areas or if their role requires it due to hygiene practices in place. For example, our first aid teams, or the normal biosecurity measures adhered to by our farmers. However, we would encourage anyone who feels that they would like to wear a face mask to do so in either our indoor or outdoor areas.

We’ll be restricting the numbers of visitors coming to the farm each day so that we can safely facilitate social distancing measures, adhering to the latest government guidance. For that reason, we won’t be able to accept large group bookings which include people from multiple households at this time. Please keep checking back on our website for any updates.

For your own safety and that of others, please only visit with members of your household. If you meet friends at the farm please maintain a clear social distance at all times and follow the latest government guidelines.

Unfortunately, we’re not currently accepting group or coach party bookings.

Yes, our kiosk is still open for takeaway food as usual. We are only accepting cash payments at the kiosk. As always you are more than welcome to bring along your own food and drinks for picnics as we have lots of picnic benches available for you to use.

Yes, as usual you’re very welcome to bring a picnic with you when visiting the farm. Please use our picnic areas and where possible, please take your waste home with you for responsible disposal.

Unfortunately at this time we are unable to allow school visits. We are hoping this will change as we ease out of the pandemic.

We’re sorry that you have had problems booking. We’ll be releasing more tickets on a 14 day rolling basis so we hope you are able to make a booking soon. We know the rush for tickets was quite frustrating but rest assured we are working hard to enable as many of you to visit as possible, all whilst ensuring that your visit to the farm can be as safe as possible. We’ve missed seeing you all over the last few months so we’ll look forward to seeing you soon.

Please first check your junk/spam mailbox, if it’s still not there then email us at info@lancasterpark.co.uk.

Social distancing is still in place in order to protect people from coronavirus. For this reason we are not allowing large group bookings at this time. Please help us to keep people safe by visiting only with your own household group or ‘bubble’. Please don’t meet up with other family and friends at the farm.

Unfortunately we are only able to accept online bookings at this stage due to the overwhelming demand for a limited number of tickets.  All tickets purchased are non-refundable, non-transferable and non-exchangeable therefore we cannot move booking dates or add extra guests to your booking. If you would like to add more people to your booking, we ask that you make a separate booking for those people. We’re currently unable to accept online bookings for groups of more than 6 people as we must adhere to government guidelines, this is one of the many measures we’ve put in place to ensure you have an enjoyable but also safe day out. Social distancing is required at all times in order to protect visitors and staff. Please help us to keep people safe by visiting only with your own household group or ‘bubble’.

At the moment we have bookings on sale 14 days in advance. We’re currently working up our plans following the recent changes to the government’s guidelines on social distancing. Currently you can only book online so please keep checking our website for updates.

We’re only releasing booking slots for up to 14 days in advance. Please bear with us at this time.

Unfortunately we do not allow visiting dogs on the farm.

We do not currently have a gift shop at the farm, however we do have a small selection of children’s toys available to purchase from the Kiosk.

Yes, we’re currently working to ensure that the events will provide a fantastic experience, whilst still adhering to social distancing requirements. We’ll update you as soon as we know more!

To ensure the safety of our staff we currently have a smaller team working at the farm. This means that it’s taking us a little longer than usual to answer enquiries. You can find lots of information about booking and visits on our website. For anything else, please email info@lancasterpark.co.uk and we will get back to you as soon as possible. Thank you for bearing with us at this time.

Activities & Events

Our Animals

We have over 50 species of farm and domesticated animals on the farm – many of which we have helped to rescue.

We aim to provide the best possible environment and lifestyle for each of our animals to help them lead a happy and healthy life.

Several are real characters and some can be quite naughty on occasion!

Get in touch now

We welcome enquiries from members of the public, schools, playgroups, organisations and others.